— Privacy

Privacy
policy.

Name: AspiWall
Address: Les Rixhalles 3, Xhoris, Liège, 4190, BE
Telephone: +32 470 71 22 22
Price range: €€

AspiWall respects your privacy. This page explains which data we collect, why, how long we keep it and how to exercise your rights in accordance with the GDPR.

This privacy policy describes how AspiWall processes the personal data of visitors to the www.aspiwall.be website and of its customers, in accordance with the General Data Protection Regulation (GDPR — EU Regulation 2016/679) and applicable Belgian legislation.

01Data controller

The data controller is AspiWall | Aspiration Centralisée (Pierre-François Claes), Les Rixhalles 3, 4190 Xhoris, Belgium — VAT BE0761.896.495. For any question relating to your data: info@AspiWall.be — +32 470 71 22 22.

02Data collected

Depending on your interaction with AspiWall, we may collect:

Identity and contact data: surname, first name, email address, telephone number, postal address.
Data relating to your request: type of project, information about the building or installation, plans or photos you send us, the content of your messages.
Management data: quotations, orders, appointments, interventions, after-sales history.
Technical data: IP address, device and browser type, pages viewed — only via the cookies for which you have given your consent.

The mandatory fields in the forms are indicated as such; without them, we cannot process your request.

"Live visitors" audience measurement. In order to track the site's activity in real time, AspiWall records an anonymous browsing session (random identifier, page viewed, date/time, approximate device and browser type) as well as an approximate location by IP address (country, region, city, postcode) provided by our host Vercel. The raw IP address is never stored or displayed, and none of this data makes it possible to identify you personally. This information is kept for a maximum of 24 hours and then automatically deleted.

03Purposes & legal bases

Respond to your requests (quotations, questions, appointment booking) — basis: pre-contractual measures / legitimate interest.
Carry out our services (installation, replacement, after-sales service, delivery) — basis: performance of the contract.
Manage invoicing and accounting — basis: legal obligation.
Improve the site and measure its audience — basis: your consent (statistics cookies).
Possible commercial communication — basis: your consent, revocable at any time.

04Recipients

Your data is intended for AspiWall and its authorised staff. It may be communicated to technical service providers (subcontractors) acting on our behalf — in particular Falco/Horus and the site host — bound by an agreement compliant with Article 28 of the GDPR, strictly within the limits necessary for their task. AspiWall does not sell your personal data.

05Retention period

Requests without follow-up: kept for the time necessary for processing, then deleted within a reasonable period.
Contracts and warranties: for the duration of the warranty plus one year.
Accounting documents: 7 years, in accordance with Belgian legal obligations.
Marketing data: until the withdrawal of your consent or after 3 years of inactivity.
"Live visitors" sessions (anonymous): 24 hours maximum, then automatic deletion.
Cookies: according to the durations indicated in the cookie policy.

06Cookies

The site uses cookies. No non-essential cookie is placed without your prior consent. You can accept, refuse or set your preferences at any time. For details, see our cookie policy or manage your cookie preferences.

07Your rights

In accordance with the GDPR, you have the following rights:

Right of access to your data.
Right to rectification of inaccurate data.
Right to erasure ("right to be forgotten").
Right to restriction of processing.
Right to object to processing.
Right to data portability.
Right to withdraw your consent at any time, without retroactive effect.

To exercise these rights, contact us at info@AspiWall.be. We may ask you for proof of identity in order to protect your data.

08Security

AspiWall implements reasonable technical and organisational measures to protect your data against loss, unauthorised access, disclosure or alteration. As no transmission of data over the internet can be guaranteed completely secure, we undertake to act diligently in the event of an incident.

09Transfers outside the EU

Some technical service providers (for example the site host) may be established outside the European Union. In this case, AspiWall ensures that appropriate safeguards govern these transfers (standard contractual clauses or equivalent mechanisms recognised by the European Commission).

10Complaint (DPA)

If you consider that the processing of your data does not comply with the regulations, you have the right to lodge a complaint with the Data Protection Authority (DPA), Rue de la Presse 35, 1000 Brussels — contact@apd-gba.be — www.autoriteprotectiondonnees.be.

11Changes

This policy may be updated to reflect legal or technical developments. The date of the last update appears at the top of the page. We invite you to consult it regularly.

Privacypolicy.