General terms
of sale.

01Purpose and scope

These GTC govern the sale of goods and the provision of services by AspiWall in Belgium and, where applicable, within the European Union.

They apply to central vacuum units, accessories, consumables, PVC networks, installations, commissioning, technical support, airtightness tests, maintenance and after-sales service.

They prevail over any document issued by the customer, unless expressly agreed otherwise in writing by AspiWall.

02Definitions

• Customer: consumer (B2C) or professional (B2B).
• Goods: equipment, parts, accessories and consumables sold by AspiWall.
• Services: studies, advice, support, installation, maintenance, after-sales service and site-related services.
• Co-contractor: Belgian professional customer who may be subject to the reverse-charge mechanism where the legal conditions are met.

03Quotations, estimates and acceptance

Quotations and offers are provided for information only until they are accepted by the customer and confirmed by AspiWall.

Acceptance may result from a signature, electronic acceptance, an email of agreement, or the payment of a deposit or of the amount due.

The current offer document is authoritative for prices, discounts, lead times, items sold and applicable commercial conditions.

04Prices, taxes and revision

Unless otherwise stated, prices are expressed excl. VAT, excluding transport, ex-works Belgium.

Prices are subject to change without notice. This document is not an official price list but a legal and commercial guide.

Transport costs, insurance, handling, specific taxes or particular formalities remain payable by the customer unless otherwise stated in the offer.

05Invoicing and VAT

• VAT 21%: Belgian individuals and companies.
• VAT 6%: dwellings more than 10 years old, subject to the legal conditions and required certificates.
• VAT 0% co-contractor: Belgian VAT-registered company, reverse charge where conditions are met.
• VAT 0% intra-Community: European Union company with a valid VAT number and the required supporting documents.

06Order, payment and retention of title

Unless otherwise stipulated, goods are payable in full before dispatch or collection.

For services and site works, AspiWall may request a deposit upon acceptance and the balance before, during or on completion depending on the nature of the project.

AspiWall retains ownership of the goods until full payment of the principal, ancillary amounts and any costs.

07Late payment and charges

Late / non-payment (B2B)

Interest at the rate of the Act of 2 August 2002 (ECB key rate + 8 points, revised half-yearly by the FPS Finance) + a fixed indemnity of 10% of the balance due with a minimum of EUR 100.00 + actual recovery costs. Suspension of services and deliveries.

Late / non-payment (B2C — Book XIX CEL)

A first free reminder is mandatory (art. XIX.4 CEL) before any penalty. After 14 calendar days without payment: interest capped at the rate of the Act of 2 August 2002 + a legal fixed indemnity of EUR 20.00 if the debt is less than or equal to EUR 150.00; EUR 30.00 + 10% on the portion between EUR 150.00 and EUR 500.00; EUR 65.00 + 10% on the portion above EUR 500.00. Reciprocity: any delay attributable to AspiWall of more than 14 days entitles the consumer to an equivalent indemnity.

08Delivery, transfer of risk and inspection

Delivery times are indicative unless otherwise agreed in writing.

The transfer of risk takes place upon collection by the customer or upon handover to the carrier.

The customer must check the parcels on receipt and notify any damage or precise reservation as soon as possible, with photos and relevant evidence.

09Work on site and coordination

The customer guarantees safe access, suitable supports, a compliant electrical supply and a clear working area.

Coordination with the other trades is the responsibility of the customer, the project owner or the site management unless otherwise agreed.

Any delay, rework, waiting time, modification or inconvenience caused by a site that is not ready, by a third party or by incomplete information may give rise to additional invoicing.

10Installation advice and self-installation

When AspiWall provides technical support without labour, this consists exclusively of advice, checks and recommendations.

Indicative prices harmonised with the installation guide: installation support, 3 visits €385.00 excl. VAT; one-off assistance, 1 visit €165.00 excl. VAT.

In the event of self-installation by the customer or by a third party, AspiWall does not assume responsibility for the physical execution or the final result of the installation.

11Airtightness test and minor repairs

The airtightness test is recommended but does not guarantee future airtightness in the event of modifications made after validation.

Harmonised indicative prices: airtightness test for up to 3 Retraflex, 1 hour included, €165.00 excl. VAT; pack of 3 tests €385.00 excl. VAT; extension under 30 minutes €28.00 excl. VAT; extension of 30 minutes or more €55.00 excl. VAT.

Immediate minor repairs are only possible depending on feasibility, available time and the equipment on board; failing this, a new visit will be scheduled.

Labour for minor repairs or technical work: €80.00 excl. VAT per hour, i.e. €20.00 excl. VAT per started 15-minute period; up to 15 minutes: €20.00 excl. VAT.

12After-sales service rates

• Call-out and diagnosis fee, labour not included: €165.00 excl. VAT.
• Labour: €80.00 excl. VAT / hour, i.e. €20.00 excl. VAT per started 15-minute period.
• Travel: €1.10 / km round trip, minimum €55.00 excl. VAT, unless a local flat rate is specified in the offer or when booking.
• Emergency in the evening, at the weekend, on a public holiday or same-day (D0) intervention: surcharge of 50% on labour and 25% on the call-out fee.
• Cancellation less than 24 hours in advance: 50% of the call-out fee; less than 4 hours: 100% of the call-out fee.
• Minimum intervention, standard zone: €165.00 excl. VAT + travel + any parts or consumables.

13Returns, withdrawal and reconditioning

The legal right of withdrawal only applies to consumers where the law so provides.

Goods that have been used, fixed, built in, glued, adjusted or are reconditionable may be subject to depreciation, a refusal to take them back or a refurbishment flat fee.

Used returns or returns requiring reconditioning: flat fee €165.00 excl. VAT + €80.00 excl. VAT / hour + consumables and any depreciation.

B2B returns accepted on an exceptional basis: minimum restocking fee of 20% and possible depreciation if the product is no longer new.

A standard withdrawal form is available on request at info@AspiWall.be and as an annex to these GTC. If AspiWall fails to inform the consumer of this right, the period is extended by 12 months (art. VI.48 CEL).

14Warranties

B2C — Legal warranty of conformity

It lasts 2 years from delivery. Any defect reported within this period is presumed to have existed beforehand, and AspiWall bears the burden of proof to the contrary, in accordance with the Act of 20/03/2022.

Remedies are exercised in the following order: repair or replacement free of charge, including labour and travel, then price reduction or rescission if bringing the goods into conformity is impossible or does not take place within a reasonable time.

AspiWall commercial warranty on central units

For AspiWall S100 to S500 central units used in a domestic setting, the commercial warranty on parts is 10 years, i.e. 5 years at 100% then 5 years at 50%.

Any applicable commercial or manufacturer warranties remain subject to their own conditions and never exclude the consumer's mandatory legal rights.

15Liability and force majeure

AspiWall is bound by an obligation of means unless an express written obligation of result is given.

AspiWall's liability is limited to proven direct damage, to the extent permitted by law.

B2C: the limitations of liability do not apply to bodily injury, wilful misconduct or gross negligence by AspiWall, nor to the consumer's mandatory legal rights arising in particular from the Belgian Code of Economic Law and Civil Code.

Cases of force majeure, logistical disruptions, strikes, bad weather, administrative decisions and unforeseeable external events may suspend AspiWall's obligations without any indemnity other than any applicable mandatory rights.

16Personal data and intellectual property

Personal data is processed for the purposes of commercial management, invoicing, the organisation of site works, after-sales service and compliance with legal obligations.

Technical subcontractors, including Falco/Horus and the host, are bound by an agreement compliant with Article 28 of the GDPR; no transfer outside the EEA is carried out without appropriate safeguards.

Retention periods: accounting 7 years; contracts and warranties for the duration of the warranty plus one year; marketing until consent is withdrawn or after 3 years of inactivity.

GDPR contact: info@AspiWall.be. See also our privacy policy.

16bisConsumer mediation (Book XVI CEL)

In the event of an unresolved dispute with a consumer, the latter may refer the matter free of charge to the Consumer Mediation Service, Bd du Roi Albert II 8 box 1, 1000 Brussels — contact@mediationconsommateur.be — www.mediationconsommateur.be. AspiWall participates in this process in good faith. This remedy does not deprive the consumer of the right to take legal action.

17Applicable law and jurisdiction

Belgian law applies.

Unless a mandatory rule provides otherwise, the courts of the judicial district of Liège have jurisdiction.

The French version prevails in the event of a difference in interpretation.

18Contact details

19Additional information

After-sales rates (reminder): labour €20.00 excl. VAT / 15 min (= €80.00 excl. VAT/h); call-out fee €165.00 excl. VAT; travel €1.10 / km round trip, min. €55.00 excl. VAT; emergencies +50% labour / +25% call-out fee. Contact: info@AspiWall.be — +32 470 71 22 22.

Prices mentioned in these GTC and aligned with the validated trilingual installation guide: assistance €385.00 / €165.00 excl. VAT; airtightness test €165.00 excl. VAT; pack of 3 tests €385.00 excl. VAT; extensions €28.00 / €55.00 excl. VAT; after-sales labour €80.00 excl. VAT / h; AspiWall S100 to S500 domestic warranty: parts 10 years, 5 years at 100% then 5 years at 50%.

Prices are subject to change without notice; the current price must always be requested by email at info@AspiWall.be.